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published-date Published: November 14, 2023
update-date Last Update: March 21, 2024

How to contact TradeLocker support?

Have any questions or experiencing issues on TradeLocker? Get prompt and efficient help by contacting our TradeLocker support team.

Submit a support ticket directly via the chat and our dedicated team will promptly address your concerns.

We are available every work day from 12 pm to 9 pm EST. We typically reply within an hour. If you need a fast answer, you can always find them in our How-to pages.

What to include in your support request

  1. Before reaching out, please have your Account ID ready. This helps our support team quickly locate your account details.
  2. If you can, please take a screenshot of the issue. This visual aid is crucial for our team to understand exactly what’s going wrong.
  3. Mention whether you are using a demo or live account. This information is vital as it directs your query to the right department.

Contact TradeLocker support

Once you have all the information, you can reach out directly to our team in these two ways:

On the TradeLocker platform

Navigate to Feedback in the bottom left corner, click Get help and the chat pop-up will open up.

contact TradeLocker support

On the website

You can also find the contact option on our website. Go to and simply click Contact support. Or simply navigate to the bottom right corner of the website to open a chat box.

Remember, our TradeLocker support team is here to help you make the most of your trading experience.

Learn more here:

Help us build the perfect trading platform that prioritizes your needs and preferences. Join our Discord community to meet the TradeLocker team and other traders, discuss upcoming features, and chat with us directly.

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