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published-date Published: November 14, 2023
update-date Last Update: November 14, 2023

How to contact TradeLocker support?

Experiencing issues on TradeLocker? Get prompt and efficient help by contacting our TradeLocker support team. Submit a support ticket directly via the chat and our dedicated team will promptly address your concerns.

We are available every work day from 12pm – 9pm EST. Expect an answer in no more than 48 hours. If you need a fast answer, you can always find them in our How-to pages.

Please include this info in your support request:

  1. Before reaching out, please have your Account ID ready. This helps our support team quickly locate your account details.
  2. If you can, please take a screenshot of the issue. This visual aid is crucial for our team to understand exactly what’s going wrong.
  3. Mention whether you are using a demo or live account. This information is vital as it directs your query to the right department.

Once you have all the information, contact our support directly. You can find the contact option on our website and chat to us directly.



By following these steps, you can ensure that our support team has all the necessary information to assist you quickly and efficiently. Remember, our TradeLocker support team is here to help you make the most of your trading experience.


Help us build the perfect trading platform that prioritizes your needs and preferences. Join our Discord community to meet the TradeLocker team and other traders, discuss upcoming features, and chat with us directly.

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